To order

Easy online ordering in 5 steps

Almost everyone has now ordered something online at least once. It's super simple, but we'd like to explain how it works.

Step 1 – Select product

We are specialists in the sale of cuddly toys through Plush Toys. If you are looking for certain products that you cannot find on our website, please ask us about their availability.

Step 2 – Order product

Ordering a product is really very simple. On the product page you will find an order button (in shopping cart). If you click on it you will automatically be taken to the shopping cart. You can always change or delete products in the shopping cart.

Step 3 – Fill in address details

Our shopping cart consists of a so-called one-page checkout. This is an extra simple and clear shopping cart where all the information you have to enter is all on the same page. So you see exactly what information we ask from you (no surprises or long ordering procedures). In addition to your own address, you can also enter a different delivery address. We only use the information we request (mandatory fields) to optimally process your order.

Standard delivery is made within 2-5 days by PostNL. There are no deliveries on Saturdays, Sundays and Mondays. As soon as your order has been shipped, you will receive an email from us with the track and trace code so that you can track the shipment.

Step 4 – Pay securely online or afterwards

At Plush Toys you can pay for products safely online or even afterwards with various payment methods. In addition to iDEAL, MasterCard, Visa, PayPal or bank transfer, you can also pay afterwards via Klarna.

Step 5 – Your order has been completed

Your order has been completed. You will automatically receive an email with the order confirmation. Your order is being prepared to ship. As soon as the package has been shipped, you will receive an email with the track and trace information so that you know exactly when they will deliver it.

Cancel an order

If you unexpectedly wish to cancel your order or one of the ordered products, you can of course do so free of charge. You must inform us of this by e-mail as soon as possible, using our contact form . If it has already been shipped, you will have to return it at your own expense or refuse it when the delivery person comes to your door.

Order from abroad

It is of course possible to place an order at Plush Toys if you are located abroad. You do not pay shipping costs for Belgium. We offer various secure online payment methods including Bancontact/Mister Cash, Mastercard and Visa.

Problems when ordering

Are you having problems placing an order? Is something not working? Please let us know immediately and we will solve it. It also sometimes happens that there are problems with payments. For example, with the most commonly used payment method iDEAL. We have no influence on this, these services are provided by major Dutch banks such as ABN AMRO, ING Bank and Rabobank. Please try again (later) or choose a different payment method. Please contact us if this does not work. We are happy to help you.